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Do you keep products in stock?
Many of our products are shipped directly from trusted manufacturers and suppliers. Availability may vary by product. If there are any unexpected delays or inventory issues, our team will contact you promptly with an update.
How long does shipping take?
Shipping times vary depending on the product, manufacturer, and delivery location. Smaller items may ship via standard carriers, while larger products such as basketball hoops and court equipment may ship via freight carriers and require additional transit time.
Do you offer freight delivery?
Yes. Many oversized products are delivered via freight carriers. Freight deliveries may require scheduling and are typically delivered curbside unless otherwise noted.
Products shipped via freight carrier may arrive in multiple boxes or pallets.
Customers are responsible for inspecting freight shipments at the time of delivery before signing the delivery receipt.
Please inspect your shipment for:
- Visible damage to packaging or pallets
- Missing boxes or components
- Crushed, punctured, or torn packaging
- Signs of mishandling during transit
If damage is observed:
- Note the damage on the delivery receipt before signing.
- Take photos of the shipment and packaging.
- Contact Sports Vista USA within 48 hours of delivery.
- Retain all packaging materials until the issue has been resolved.
Failure to report freight damage promptly may affect the ability to file a shipping claim with the carrier.
How can I track my order?
Once your order has been processed and shipped, tracking information will be provided when available. Freight shipments may have different tracking procedures depending on the carrier.
What should I do if my shipment arrives damaged?
Inspect all shipments upon delivery. If damage is visible, note it on the delivery receipt before signing, take photos, and contact us within 48 hours so we can assist with the claims process.
Can I return my order?
Eligible products may be returned in accordance with our Return Policy. Because many products are oversized or shipped directly from manufacturers, return eligibility and restocking fees may vary by product.
Do you offer installation services?
Sports Vista USA does not currently provide installation services. Installation requirements vary by product. Please review the product documentation or contact us if you have questions before purchasing.
Are product manuals and specifications available?
Many products include downloadable manuals, installation guides, maintenance documents, and specifications directly on the product page.
Do your products include manufacturer warranties?
Most products are covered by manufacturer warranties. Warranty terms vary by brand and product. Please refer to the product documentation or contact us for specific warranty information.
Can you help me choose the right equipment?
Absolutely. Whether you're shopping for a backyard court, school facility, church, park, or recreational space, we're happy to help you find equipment that fits your needs and budget.
What payment methods do you accept?
We accept major credit cards and other payment methods available at checkout through our secure payment processing system.
How can I contact customer support?
You can contact us at support@sportsvistausa.com. Our customer support hours are Monday through Friday, 9:00 AM–5:00 PM CST. We aim to respond to all inquiries within 1 business day.