Return Policy

At Sports Vista USA, customer satisfaction is important to us. Because many of our products are oversized, freight-shipped, or manufacturer-direct items, please review our return policy carefully before placing your order.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• The item must be unused, unassembled, and in its original packaging

• All original parts, hardware, manuals, and accessories must be included

• Proof of purchase is required

To request a return, contact us at support@sportsvistausa.com with your order number and reason for the return.

Returns sent without prior authorization may be refused.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return instructions will be provided after the return request has been reviewed and approved.

Restocking Fees

Certain returns may be subject to a restocking fee of up to 25%, depending on manufacturer and supplier policies.

Original shipping charges are non-refundable once an order has shipped.

Freight & Damaged Shipments

Many of our products ship via freight carrier. Please inspect your shipment carefully upon delivery before signing.

If your item arrives damaged:

• Note the damage on the delivery receipt

• Take clear photos of the packaging and product

• Contact us within 48 hours of delivery

Failure to report freight damage within this timeframe may limit our ability to file a shipping claim.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products

• Special-order items

• Installed or assembled equipment

• Used products

• Clearance or final-sale items

• Gift cards

Exchanges

Exchanges are handled as separate transactions once the original return has been approved.

Refunds

Once your return is received and inspected, we will notify you regarding approval status.

If approved, refunds will be issued to the original payment method within 7 business days. Processing times may vary depending on your financial institution.

If more than 10 business days have passed since your refund was approved, please contact us at support@sportsvistausa.com.

Order Cancellations

Orders may be canceled for a full refund before shipment.

Once an order has shipped, it cannot be canceled and will fall under this return policy.

Custom or made-to-order items may not be eligible for cancellation after production has begun.

Contact Us

If you have any questions regarding returns, refunds, or damaged shipments, please contact us:

Sports Vista USA
support@sportsvistausa.com