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Shipping policy
Shipping & Delivery Policy
At Sports Vista USA, we partner directly with trusted manufacturers to bring you premium basketball, pickleball, volleyball, court, and training equipment. Because our products range from small accessories to large freight-shipped systems, shipping methods and delivery timelines may vary by product size, weight, supplier availability, and delivery destination.
This policy is written as a storewide guide so customers do not have to compare different brand-specific shipping standards. Product pages, checkout, and order updates may provide additional details for a specific item.
1. Large Equipment
& Freight Deliveries
Oversized items—such as in-ground basketball hoops, portable basketball systems, large volleyball systems, court equipment, and other heavy products—ship via LTL freight carrier.
- Standard Freight Coverage: For eligible freight-shipped products, Sports Vista USA covers the standard outbound freight shipping cost within the contiguous United States unless a product page, custom quote, or checkout clearly states otherwise.
- Delivery Appointments: The freight carrier will typically contact you using the phone number provided at checkout to schedule a delivery window. You must be present to sign for the delivery.
- Curbside Delivery: Freight delivery is curbside only. The driver will typically lower the pallet to the ground, but they will not move the equipment into your garage, home, backyard, building, court area, or installation location.
- Not Included: Inside delivery, installation, assembly, storage fees, missed delivery appointment fees, redelivery fees, address correction fees, special handling, or other carrier accessorial charges are not included in standard freight coverage.
- Inspection Required: You are responsible for inspecting the shipment before signing the delivery receipt. If there is visible damage, note the damage on the receipt, take photos, and contact us within 48 hours. Failure to document damage at delivery may limit our ability to file a carrier claim or resolve the issue with the manufacturer.
2. Smaller Items
& Parcel Shipping
Smaller items and accessories may ship by UPS, FedEx, USPS, or another parcel carrier depending on the product and fulfillment location.
- Shipping Rates: Parcel shipping rates may be calculated at checkout unless the product page or checkout clearly states that shipping is included.
- Tracking: Tracking information will be provided when available after the order ships.
- Multiple Packages: Some orders may arrive in multiple packages or separate shipments.
3. Processing
& Delivery Times
Processing and delivery times are estimates and are not guaranteed. Timelines can vary based on product availability, manufacturer processing, warehouse location, carrier scheduling, holidays, weather, and delivery address.
- Small Parcel Items: Many small parcel items ship within 1–3 business days.
- Freight Items: Many freight items ship within 1–5 business days after order processing, but some large, custom, special-order, or manufacturer-direct items may take longer.
- Freight Delivery Timing: Freight delivery timing depends on carrier scheduling and the delivery appointment process.
4. Shipping Areas
Sports Vista USA primarily ships within the United States.
- Contiguous United States: Standard freight coverage applies to eligible freight-shipped products within the contiguous 48 United States unless otherwise stated.
- Alaska, Hawaii, U.S. Territories, Remote Areas, & International Orders: These locations may require a custom quote or may not be available for certain products.
- Limited-Access Locations: Some destinations may require additional review before shipment. We may contact you if a carrier surcharge or delivery limitation applies.
5. Returns
& Return Shipping
This shipping policy covers outbound delivery. Returns require prior authorization before sending any item back.
- Return Authorization Required: Contact us before returning any product so we can provide the correct return instructions.
- Return Eligibility: Return eligibility may vary depending on supplier policy, product condition, and whether the item has shipped, been opened, assembled, installed, or used.
- Return Costs: Return freight costs, restocking fees, and refund amounts may vary depending on the product and supplier policy.
Please review our Refund Policy or contact us before starting a return.
6. Order Support
If you have questions regarding shipping, delivery expectations, freight receiving, order status, or whether shipping is included for a specific product, please contact our support team before ordering.
Email: support@sportsvistausa.com
Call or text: 618-720-0192